Refunds, cancellation and withdrawal

1. Monthly subscription

Every plan is a monthly subscription. It renews each month at the price on the pricing page (incl. VAT) until you cancel it. There is no minimum term and no cancellation fee.

2. Cancel contracts here

You can cancel at any time, with or without an account login:

Signed in: open the dashboard and click “Cancel contracts here” on the plans card, then “Cancel now”.
Not signed in: use the page Cancel contracts here (also in the footer of every page). Enter your name and the e-mail address of your account, then click “Cancel now”.
You can also cancel through the billing portal of Stripe (“Manage billing” in the dashboard), or by e-mail to [email protected] from the address of your account.

You do not need a reason. We confirm the cancellation by e-mail with the date and time at which it reached us. The cancellation takes effect at the end of the period you already paid. Your key keeps working until then. The plan can stay active for up to 72 hours after that date.

If you ask us to delete your account, we end the subscription at once. You get no refund for the rest of the period, unless you withdraw under section 5 (consumers) or a case in section 4 applies.

3. Changing the plan

You can switch to another plan in the billing portal. Stripe charges or credits the difference for the rest of the period.

4. Refunds

We do not refund a paid month that has started, except as this page says or as the law requires.
We refund a charge that was made twice or by mistake.
Consumers can withdraw within 14 days and get a refund as section 5 describes.
We may refund more in single cases. This is a decision of ours and creates no right.

To ask for a refund, use the contact form or write to [email protected] from the address of your account. Say the date and the amount of the charge. We answer within 5 working days. Refunds go back to the original payment method.

5. Right of withdrawal for consumers

This section applies if you buy as a consumer, that is for purposes outside your trade or profession.

Information on the right of withdrawal

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day of the conclusion of the contract.

To exercise your right of withdrawal, you must inform us (Marin Solutions UG (haftungsbeschränkt), Nahariyastr. 34, 12309 Berlin, Germany, e-mail: [email protected]) of your decision to withdraw from this contract by an unequivocal statement (for example a letter sent by post, or an e-mail). You can use the attached model withdrawal form, but it is not obligatory. You can also use our online function Withdraw from contract here.

To meet the withdrawal deadline, it is sufficient that you send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

If you requested that the service begins during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated to us your withdrawal from this contract, in comparison with the full coverage of the contract.

Your right of withdrawal ends early when we have fully provided the service, and we began the service only after you gave your express consent and confirmed that you lose your right of withdrawal when we have fully provided the service.

Before the payment page opens, the dashboard asks you for this confirmation: “I want the service to start right now. If I am a consumer, I know that I lose my right of withdrawal when the service has been fully provided, and that I must pay a fair share for the service used if I withdraw before that.” We save your confirmation.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To Marin Solutions UG (haftungsbeschränkt), Nahariyastr. 34, 12309 Berlin, Germany, e-mail: [email protected]:

I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract for the provision of the following service (*): Solvecha subscription, plan: ______

Ordered on (*): ______

Name of the consumer(s): ______

Address of the consumer(s): ______

Signature of the consumer(s) (only if this form is notified on paper): ______

Date: ______

(*) Delete as appropriate.